Effective Date: 25/07/2025
All purchases made on kitab.yayasansofa.com.my are final. We do not accept any returns, exchanges, or refund requests once an order has been placed and processed.
As our product is a physical book, we ensure every item is carefully checked and packed before shipping.
Please double-check your order details before making payment.
We will not entertain:
Change of mind after payment
Incorrect details provided by customer (e.g., name, address)
Requests for refunds after item is shipped
In the unlikely event that your parcel is lost in transit or you receive a damaged item, please contact us at teamsofapro@gmail.com within 3 days of receiving your order.
We will assess on a case-by-case basis, but no refunds will be provided.
All transactions are processed securely via CHIP Payment using SSL encryption. Your card details are never stored on our servers.
By placing an order with us, you confirm that you understand and agree to this no refund or exchange policy.
For any questions, contact us at:
📧 teamsofapro@gmail.com
